Frequently Asked Questions

PURE LUSH EXTENSIONS FAQS


1: Why Choose Us?

We have spent multiple hours, days and years searching for a quality hair that not only looks beautiful, but one that also lasts. Our hair goes through extensive processing and testing prior to being distributed to us, so you can rest assure the quality is satisfactory to the needs. Combine this with exceptional dedicated customer service, and here’s your answer. 💞

2: What Payment Options Are Available?

Babe, you can almost use anything on our online store. Eftpos, Paypal, Bank Transfer, Afterpay, ZIP and HUMM. 

3: I’d Like To Collect My Order, Is This Possible?

Absolutely! We are located in the heart of Cockburn, Perth, WA. Please select pick up as your option for collection when placing your order.

Please note, you will need to contact prior to arrange a time as walk ins are not accepted.

4: Can I Have My Order Posted To Me?

Yes, Australia wide express Shipping is available. You simply need to add your desired item to cart, and follow the prompts for shipping. We endeavour to ship orders out within 48 hours, however sometimes there can be delays out of our control.

5: Do You Have A Refund / Return Policy?

All items are subject to factory inspection prior to replacement or refund on faulty items. No refunds are given based on change of mind. Please view our returns policy at

 https://pure-lush-extensions.myshopify.com/admin/themes/117413806256/editor?previewPath=%2Fpolicies%2Frefund-policy