Booking Terms and Conditions

Booking terms and conditions. 

Please attend all appointments alone (where possible*) due to salon sizing and COVID-19 policies that salons must adhere too. We are currently unable to accommodate any extra guests in salon.
*If this cannot be helped, please contact prior to your appointment. 

Deposits are required for all customized orders and for all new client bookings. This deposit amount comes off your total payment due on the day. 

When you make a booking with Pure Lush Extensions, we are reserving an appointment slot solely for you. We may turn other clients away in order to hold this slot for you. If you are unable to attend your appointment, please make sure to give as much notice as possible. Cancellations with less than 24 hours notice, will be required to pay a cancellation fee of $50 payable prior to rebooking. Cancellations on the same day of your appointment, are charged at $100 and are payable prior to rebooking. Cancellation fees are separately charged to deposits and do not reduce the balance of your rebooked appointment. 

Notorious last minute rescheduling or cancelling will require both cancellation fee and full payment of rebooked appointment prior to new booking being taken.  

No shows are not accepted and no further bookings will be taken. 

Payments and finalizing of accounts

Payments of your services are due at time of appointment.

Cash and Bank Transfer are preferred payment platform for services under $100. 
Afterpay and Zippay are available in store for amounts above $100. (This is due to merchant fees, and minimum spend requirements of these services.) 

All services are GST and tax applicable. 

Parking

Parking is available directly out the front, the slip lane parking is available for cars, as the bus stops on the main road. Please do not park in the laneway where possible as this is a no parking zone and infringements may follow. 

 

By booking with us, you are agreeing to the terms stated above. If you do not agree to our cancellation fee, please do not request an appointment. You are welcome to contact last minute and ask for any cancellation slots however an appointment will not be held for you if you do not agree to cancellation fees above.